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Exchange Policy
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ALL CUSTOMERS CAN EXCHANGE AN ITEM FOR A DIFFERENT SIZE OR COLOUR OF THE SAME ITEM. PLEASE CONTACT US FOR ANY QUERIES AT INFO@VITADELUSSO.COM

YOU CAN EXCHANGE ANY UNWANTED ITEMS BACK TO US WITHIN 14 DAYS OF PURCHASE, PROVIDED:

  • THE ITEMS ARE UNWORN, UNWASHED AND SHOW NO SIGNS OF WEAR
  • THE ITEMS HAVE ALL VITA DE LUSSO TAGS ATTACHED
  • YOU TAKE GOOD CARE TO AVOID THE TRANSFER OF MAKE-UP
  • FILL OUT YOUR ITEM(S) FOR EXCHANGE ON YOUR DELIVERY NOTE.
  • ENCLOSE YOUR DELIVERY NOTE WITH THE ITEM, AND PACKAGE UP SECURELY.
  • WE ADVISE ALL CUSTOMERS TO OBTAIN A TRACKING OF POSTAGE THE FROM THE POSTAL SERVICE USED; VITA DE LUSSO IS NOT RESPONSIBLE FOR ANY LOST GOODS.

ALL CUSTOMERS EXCHANGING YOUR ITEMS YOU WILL HAVE TO PAY THE COSTS OF YOUR DELIVERY METHOD CHOSEN DIRECTLY.

EXCHANGE ADDRESS:

VITA DE LUSSO

CLAYBANK 

BLACKPOND LANE 

FARNHAM ROYAL

SL2 3EA

UNITED KINGDOM

 

DEPENDING ON WHERE YOU LIVE, THE TIME IT MAY TAKE FOR YOUR EXCHANGED PRODUCT TO REACH YOU, MAY VARY.

 

IF YOU WOULD LIKE TO EXCHANGE FOR A DIFFERENT ITEM, OF AN INCREASED PRICE, THEN YOU WILL NEED TO RETURN THE UNWANTED ITEM FOR A REFUND AND PLACE A NEW ORDER. 

 

*RETURNS

 

IF YOU ARE NOT COMPLETELY SATISFIED WITH YOUR PURCHASE, SIMPLY RETURN THE GOODS, PLUS PROOF OF PURCHASE TO THE ADDRESS BELOW WITHIN 14 DAYS OF PURCHASING AND WE WILL ISSUE YOU A FULL REFUND (EXCLUDING ORIGINAL DELIVERY CHARGES) UPON RECEIPT OF THE RETURN.

 

ALL GOODS ARE YOUR RESPONSIBILITY ONCE IN YOUR POSSESSION, SO PLEASE HANDLE THEM WITH EXTREME CARE AND ENSURE THAT YOU SEND THE PACKAGE BY A METHOD WHICH INSURES THE VALUE OF THE GOODS. 

 

  • WE ADVISE ALL CUSTOMERS TO OBTAIN A TRACKING OF POSTAGE THE FROM THE POSTAL SERVICE USED; VITA DE LUSSO IS NOT RESPONSIBLE FOR ANY LOST GOODS.
  • IF THE GOODS DO NOT REACH US WITHIN 14 DAYS OF RECEIPT, WE RESERVE THE RIGHT NOT TO PROCESS YOUR RETURN.
  • WE WILL BE UNABLE TO ACCEPT THE RETURN OF ANY ITEM WHERE THERE IS EVIDENCE THAT ITEMS HAVE BEEN WORN, DAMAGED OR MIS-TREATED.
  • THE ITEMS ARE UNWORN, UNWASHED AND SHOW NO SIGNS OF WEAR
  • THE ITEMS HAVE ALL VITA DE LUSSO TAGS ATTACHED
  • YOU TAKE GOOD CARE TO AVOID THE TRANSFER OF MAKE-UP

 

NOTE WHICH ITEM(S) FOR RETURN ON YOUR DELIVERY NOTE.

ENCLOSE YOUR DELIVERY NOTE WITH THE ITEM, AND PACKAGE UP SECURELY.

 

WE ADVISE ALL CUSTOMERS TO OBTAIN A TRACKING OF POSTAGE THE FROM THE POSTAL SERVICE USED; VITA DE LUSSO IS NOT RESPONSIBLE FOR ANY LOST GOODS

 

*SALE ITEMS (IF APPLICABLE)

 

ONLY REGULAR PRICED ITEMS MAY BE REFUNDED, UNFORTUNATELY SALE ITEMS CANNOT BE REFUNDED.

 

*SHIPPING

YOU WILL BE RESPONSIBLE FOR PAYING FOR YOUR OWN SHIPPING COSTS FOR RETURNING YOUR ITEM. IF YOU RECEIVE A REFUND, THE COST OF RETURN SHIPPING WILL BE DEDUCTED FROM YOUR REFUND.

 

PLEASE ALLOW UP TO 14 WORKING DAYS FOR YOUR PARCEL TO BE RETURNED TO VITA DE LUSSO. YOU WILL RECEIVE AN EMAIL ONCE YOUR RETURN HAS BEEN PROCESSED.  IF YOU HAVEN’T HEARD ANY COMMUNICATION FROM US AFTER THE 14 WORKING DAY TIMESCALE, PLEASE CONTACT OUR CUSTOMER CARE TEAM WITH YOUR ORDER NUMBER AND DETAILS OF THE ITEMS RETURNED.

 

 

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